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Topics
- How eSIM worksThe basics: what an eSIM is, how it differs from a plastic SIM and what you need.2 guides
- InstallationStep by step, with separate guides for iPhone and Android.3 guides
- ActivationWhen to switch the eSIM on, when validity starts and what to do when you land.2 guides
- TroubleshootingNo signal, no data, profile will not download - what to check, in order.3 guides
- Compatible devicesWhich phones support eSIM and how to check yours.1 guide
- Data and hotspotWhat maps, messaging and video really cost, how tethering works and how to top up.3 guides
- Payments and refundsPayment methods, security, receipts and when you are entitled to a refund.2 guides
- Account and your numberLogging in, finding your orders and keeping your own number.2 guides
All guides
How eSIM works
Installation
- Installing an eSIM on iPhoneStep by step, with the exact names of the settings options.
- Installing an eSIM on AndroidOption names differ between manufacturers. Here is what it looks like on the most common phones.
- Manual installation without a QR codeWhen you cannot scan the code, the profile is added by typing in two values.
Activation
Troubleshooting
- The eSIM is installed but there is no dataA checklist that solves almost every case, ordered from the most common cause down.
- I did not receive the QR code emailWhere to look before contacting support, and what you can always do from your account.
- Removing an eSIM profileWhen deleting makes sense, and when you should just switch the profile off instead.