Terms of service

The platform is operated by the legal entity listed in the seller details section at the bottom of this document.

We are not a mobile network operator. We are a reseller giving you access to local operator networks through authorised partners, so the obligations that telecoms regulation places on operators do not apply to us.

You buy a digital eSIM profile with a set amount of data and a set validity. Every plan states clearly:

• the data allowance and whether speed is reduced after it,
• the number of validity days,
• the country or region where the plan works,
• the local operator networks the profile connects to,
• whether tethering (hotspot) is allowed.

Plans do not include calls or SMS unless the individual plan explicitly says otherwise. An eSIM does not come with a local phone number.

Before buying you must confirm that your device supports eSIM and is not locked to a single operator. Our device checker does this for free.

We are not liable when a plan cannot be used because the device does not support eSIM or is carrier locked, because that check is available to you before purchase at no cost.

The contract is formed when we receive a successful payment and send you an order confirmation.

Delivery is digital and normally instant. The QR code, the manual installation details and the instructions are emailed to the address entered at checkout and shown on the order confirmation page at the same time.

If delivery fails within a reasonable time we contact you and offer a replacement plan or a full refund.

Validity starts when the eSIM first connects to a network in the destination it was bought for, unless the plan explicitly says otherwise.

Installing the profile does not start the validity clock, but it does count as the start of performance for the purposes of the withdrawal section below.

Once validity expires, unused data is lost and does not carry over to a new plan.

As a consumer buying at a distance you generally have 14 days to withdraw from the contract without giving a reason.

For digital content supplied without a tangible medium, that right ends once performance has begun, provided you gave your express prior consent and acknowledged that you lose the right of withdrawal. That is why checkout asks you to confirm both, and why the confirmation is repeated in your order email.

In practice: as long as the eSIM profile has not been installed and the QR code has not been used, you can withdraw and we refund in full. Once the profile is installed, delivery has been performed and the refund policy applies, which still covers every case where the service fails through our fault or our partner’s.

Plans are for personal use while travelling. Reselling, permanent use in your country of residence, and use that burdens the network at the expense of other users - for example permanently sharing the connection with many devices or generating high-volume automated traffic - are not allowed.

On unlimited plans, speed may be reduced after a certain volume in line with the local operator terms shown with the plan.

If we establish a serious breach we may limit or end the service, with notice and with a refund proportionate to the unused part of the plan.

Prices are shown in euro and include all taxes. Other currencies are shown for comparison only; charging happens in euro. The rate your bank applies may differ from the one displayed.

Payment is handled by a certified payment processor. We never see or store your card details.

An electronic receipt is sent to the email address on the order.

Mobile data quality and speed depend on the local network, your location, your device and current network load. We do not guarantee a specific speed or uninterrupted coverage, and neither is a defect in itself.

Where the service fails because of a problem on our side or at our partner, we compensate you under the refund policy.

We are liable for damage caused intentionally or by gross negligence, and in every case where limiting liability is not permitted by mandatory law.

Otherwise our liability is limited to the amount you paid for the plan concerned. We are not liable for indirect loss, for example a missed booking or lost profit caused by network unavailability.

Nothing in these terms excludes or reduces the rights you have as a consumer under mandatory law.

An account is created automatically with your first purchase. Signing in happens through a link sent to your email address, so you are responsible for access to that address.

If you notice unauthorised access, tell us immediately and we will end all active sessions.

We may change these terms, for example because the law or the service changes. Plans already bought remain governed by the terms in force at the time of purchase.

The date of the last change is always shown at the top of this document.

These terms are governed by the law of the country where our legal entity is registered, without depriving you of the protection of mandatory rules of your country of habitual residence.

We try to resolve disputes by agreement first. Send a complaint to the contact address on the site and you will get an answer within the statutory period.

If agreement fails, the competent court at the seller’s registered office has jurisdiction. Consumers in the European Union may also use the European Commission online dispute resolution platform.